We are constantly working to improve the quality of support we provide you. Our support help desk is central to these efforts. We feel that the advantages provided by a ticketing system, such as this one, will dramatically improve your support experience. Some of the key benefits of this approach are as follows:
1. Tickets stay organized and in front of support agents until they are resolved. Unlike e-mails which are challenging to manage our support help desk keeps your support issues visible and organized.
2. Our support request form has been intelligently designed to acquire the information we need to get your ticket resolved as quickly as possible.
3. The help desk provides transparency to your open and recently closed support requests.
We're excited to roll out our Support Help Desk and hope that you find it to be a helpful addition.
PlanGuru Support Team